Arrival and departure times: Guests will be able to check in at 3pm in our 1 & 2 bedroomed apartments, and 4pm in our 3 & 4 bedroomed apartments. Check out is at 10am in all properties.
Booking procedure: Following an initial enquiry, we will email your provisional booking to you, if you have not filled one out online. A non refundable deposit of 25% of the total booking value can be made via Bank Transfer, SagePay or with a card over the phone. Once the booking form and 25% deposit is received, an email of confirmation will be sent to you and a reminder that the final balance will be due 12 weeks prior to your arrival.
NB. No booking is confirmed until an email has been received from us, stating that we have received the deposit. The balance of the rental charge, along with the breakage deposit, is payable not less than 12 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. (See Cancellation Policy below) Please be sure to note the due dates of these payments as reminders are not routinely issued.
Cancellation Policy: Guests are reminded of their liability to a cancellation fee – this is the full rental cost if the booking is cancelled within 12 weeks of the arrival date. Every effort is made to re-let accommodation so you can have your money back, but we very strongly recommend that Holiday Cancellation Insurance Cover be obtained. If a booking is cancelled earlier than 12 weeks before arrival, then your deposit will be retained unless your accommodation is re-booked.
If the property owner, cancels a booking: You, the hirer, will be notified immediately in writing. If deposits and/or balance payments have been paid, they will refund all monies in full within five working days and make every effort to relocate you to an alternative property of the same, or higher, standard.
Subsequent and repeat bookings: These must be processed through CBH office, not made directly with the owners. Our repeat client base is a successful aspect of the business and to ensure this consistent service continues, you agree to make all future bookings direct with CBH.
Damages and Breakages: All damages or breakages are to be reported as soon as possible to CBH and any cost of replacements must be met by you, the hirer.
Cleaning: Each property is thoroughly cleaned between lettings. However, as there is only a limited period in which to clean them, we ask that you leave it and its contents clean and tidy. CBH reserves the right to charge extra for properties not left in a suitable state.
Heating and Electricity: The heating, hot water and the electricity are all included in the terms
Hirer’s Responsibility: You, the hirer are responsible for the property and are expected to take all reasonable care of it. Your party will conduct themselves in such a fashion as to cause no undue noise or annoyance or disturbance to neighbouring proprietors or occupiers and you will leave the accommodation clean and tidy. CBH or its employees, accept no responsibility for loss, injury or damage to any member of your party or your property, arising in any manner out of the let of the premises, however caused. CBH reserves the right to eject clients from any apartments under our management for unruly or unacceptable behaviour as well as continuous rule breaking (EG Smoking in the apartment)
Pets: Pets are welcome in most properties but incur a £40 per pet supplement. (Excluding Cormorant, Guillemot & Rowan Cottage)
Breakage Deposit: When confirming your booking we will require a £200 Breakage Deposit. This will be returned to you within 1 week of your departure assuming that no damages or costs have been incurred.
Linen: Bed Linen is included in the price and beds will be made up on arrival. Towels (not beach towels) are included in all properties. Sofa beds, where requested (and paid for) will not be made up but linen will be provided. Cot linen is not provided.
Force Majeure: While every effort will be made by CBH to provide the accommodation for hire, it is subject to variation or cancellation by CBH, consequent upon act of God, War, Strikes, Riots, Lock-downs or other labour disturbances, Infectious Diseases, Fire, Flood, restrictions in the use of Transport, Fuel or Power, Requisitioning, Shortage of Material or Transport or Labour or any other cause beyond the control of CBH.
Smoking: Smoking is not permitted inside any properties. If guests are found to be smoking, a £100 fine will be taken from your Breakage Deposit..
